Privacy Policy
Effective Date: May 30th, 2025
Last Updated: May 30th, 2025
At Skin Select, your privacy is a priority. This Privacy Policy describes how we collect, use, and protect your personal health information and outlines your rights under the Health Insurance Portability and Accountability Act (HIPAA).
a) How We Collect and Use Personal Health Information
When you engage with our services—whether through consultations, appointments, digital communications, or treatments—we collect personal health information ("PHI") such as:
- Name, address, phone number, and email
- Date of birth and emergency contact information
- Medical history and treatment information
- Before-and-after photos (with consent)
- Payment and billing details
- Insurance (if applicable)
We use this information to:
- Deliver aesthetic medical treatments and follow-up care
- Develop and personalize treatment plans
- Schedule and manage appointments
- Maintain accurate medical records
- Process payments and issue receipts
- Comply with legal and regulatory obligations
- Improve our services through internal quality control and training
We do not sell your health information, and we do not use or share your information for marketing purposes without your explicit written consent.
b) How You Can Access Your Information
You have the right to view or receive a copy of your medical and health records. This includes both paper and electronic versions of the information we maintain about you.
To request access:
Email hello@skinselect.com or submit a written request to: 11620 Wilshire Blvd, Ste 700, Los Angeles, CA 90025
We will typically provide the records within 30 days of your request. We may charge a reasonable, cost-based fee for copies or summaries if applicable.
c) How You Can Request Corrections to Your Records
If you believe that the health information we have about you is incorrect or incomplete, you have the right to request a correction.
To request a correction:
Email hello@skinselect.com or submit a written request to: 11620 Wilshire Blvd, Ste 700, Los Angeles, CA 90025
We will respond to your request within 60 days. If we deny your request, we will provide a written explanation and let you know how to submit a statement of disagreement if you choose.
Additional Rights and Protections
You can request that we communicate with you in a specific way (e.g., at a different mailing address or by phone). We will accommodate all reasonable requests.
You may ask us not to share specific information for treatment, payment, or operations. While we are not required to agree, we will honor requests where you’ve paid out-of-pocket in full unless otherwise required by law.
You may request a paper or electronic copy of this Privacy Policy at any time.
Security Measures
We protect your information using administrative, physical, and technical safeguards including:
- Secure practice management software
- Access limitations and role-based controls
- Encryption of data where applicable
- Staff training on HIPAA and data privacy protocols
Complaints and Questions
If you believe your privacy rights have been violated or have any questions about this policy, please contact our Privacy Officer by emailing us at hello@skinselect.com or by writing to us at:
Privacy Officer
Skin Select
11620 Wilshire Blvd Ste 700
Los Angeles, 90025
You may also file a complaint with the U.S. Department of Health and Human Services.
Collection and Use of Personal Information
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely to fulfill those specified purposes and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
SMS and Communications Consent
By providing your mobile phone number, you expressly consent to receive text messages from the Company regarding appointments, promotions, and services. Message and data rates may apply. Message frequency varies. By agreeing to receive text messages, you confirm that:
(a) You are the owner or primary user of the mobile phone number provided
(b) You are at least 18 years of age
(c) You consent to receive automated marketing messages
(d) You understand that consent is not required for purchases
You may opt-out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.
Your privacy is essential to us. This Privacy Policy outlines how we collect, use, communicate, disclose, and utilize personal information.
Data Collection Methods
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as:
- The type of device you use to access our Website
- IP address
- Device ID
- Pages you visit or request
- Links clicked
- Referring sites
- User interactions
- Search terms
- Location derived from IP address
Data Retention and Protection
We will only retain personal information as long as necessary to fulfill the specified purposes. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by implementing reasonable security safeguards against loss or theft, unauthorized access, disclosure, copying, use, or modification.
Your Rights and Account Deletion
You can permanently disable your account and remove your information from our database at any time by sending an email to hello@skinselect.com. Information about what is deleted and what we continue to store after account disablement is available upon request.
These terms remain in effect after your account is disabled.
Transparency and Updates
We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.